Return & Refund Policy
Return & Refund Policy
At Slushy City, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
6 Month Refund Guarantee
We proudly offer a 6 month refund policy.
You have up to 180 days from the date of purchase to request a refund.
Eligibility for Refunds
To be eligible for a refund:
- The item must be in good condition
- The item must not be heavily damaged due to misuse
- Proof of purchase (order number or email) is required
We understand things happen — if there’s an issue, just reach out and we’ll work with you.
How to Request a Refund
To start a refund, contact us at:
Please include:
- Your order number
- A brief description of the issue
- Photos (if applicable)
Our team will review your request and respond as quickly as possible.
Refund Process
Once approved:
- A refund will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank
Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us immediately
- We will offer a replacement or full refund
Non-Refundable Situations
Refunds may not be issued if:
- The item has been intentionally damaged
- The issue is caused by misuse or improper handling
- A request is made after the 6 month period
Exchanges
If you would prefer a replacement instead of a refund, let us know and we’ll be happy to assist.
Contact Us
For any questions regarding returns or refunds: